Contacts
Everything to do with Diametrix — checking what's in the capsule, tracking a parcel, correcting an address typed in a hurry — goes to the same small team, which keeps answers quick and consistent rather than passed between departments.
Write to [email protected]. The inbox is read around the clock, seven days a week, public holidays included, and most messages get a reply within the hour. If a courier needs to be chased before we can answer properly, we will say so rather than leave you waiting on silence.
The quicker route: the order form
For anything about buying, the form on the main page beats email. Leave a name and phone number and a consultant calls you back to confirm the pack, the address and the delivery day — and that call is also the moment to ask how the capsules are taken or how many bottles make sense for your routine, with no obligation to order at the end of it.
Worth including in your message
- The name and number an order was placed under.
- The town the parcel is heading to.
- Roughly when you ordered, if you remember.
- What you would like answered or changed, in a line or two.
One thing we cannot help with
We cannot advise on diabetes treatment, on dosage for a diagnosed condition, or on whether the capsules suit medication you are already taking — those questions belong with a doctor or pharmacist. Everything about the product itself, the price, the delivery and the order is ours to answer.